gloCOM is a GLOBAL COMMUNICATOR desktop and mobile application designed to enhance the communicating capabilities of enterprise and call center staff. Appropriately termed "the future of communication", gloCOM can be used as a softphone or integrated with your IP phone to simplify and streamline communications for individual workers and entire enterprises. Features include: incoming and outgoing calls, video calls, instant messaging, conferencing, group chat, fax, call monitoring, and much more. This add-on allows gloCOM users to call contacts directly from Salesforce. Add-on creates handset icon near phone number on detail and tab view for Contacts, Accounts and Leads. If gloCOM users want to call customer from Salesforce they just need to click on handset icon.