概述
2ConnectMe is the ultimate All-in-One, No-Code Digital Contact Center and Remote Support Suite. Whether you are an independent consultant, a growing help desk, or an enterprise support team, 2ConnectMe provides the tools to engage, support, and bill your clients—all from a single, unified platform. Transform your customer service into a high-revenue digital experience with 2ConnectMe.
Advanced Remote Desktop Control
- Provide technical support as if you were sitting right in front of the client’s computer.
- Multi-Platform: Full control for Windows, Mac, and Ubuntu.
- Enterprise Ready: Supports UAC prompts, Windows Logon screens, and multi-monitor setups.
- Unattended Access: Manage remote servers and desktops 24/7 without requiring a user on the other end.
- Mobile Support: Control a desktop from your phone using our integrated soft keyboard and touch gestures interface.
- Agent Video Recording on desktop Windows, Mac and Linux Ubuntu.
Engage Customers Anywhere
Stop losing leads. With our omnichannel support features, you can reach customers through:
- Live Chat & Video: High-definition video and crystal-clear voice calls.
- Proactive Engagement: Use automated triggers to invite website visitors to chat.
- No-Code Integration: Add a "Click-to-Call" or "Live Chat" button to your WordPress, Shopify, or any html page in seconds.
- White-Label Branding: Keep your brand front and center with customizable interface logos and themes.
Smart Workflow & Routing in Contact Center
- Skill-Based Routing: Direct chats to the agent best suited for the task.
- Last Connected Agent: Route returning customers to the same agent for better continuity.
- Session Recording: Record interactions for training, compliance, and quality control.
Monetize Your Expertise
- 2ConnectMe is the only support tool that treats your time like revenue.
- Automatic Billing: Integrated with Stripe to charge clients based on session duration.
- Payment Security: Built-in credit card pre-authorization ensures you are paid before the consultation begins.
Download 2ConnectMe today and start providing world-class remote support and professional consulting with zero coding required.
Quick Start
1. Download and get installed of this app on agent service staff desktop on Windows.
https://youtu.be/7BAUXiFOOCk
2. Logon and keep "Online" status of 2ConnectMe agent after successful registration above. "Online" means the agent is ready to serve new incomig chats.
3. On another customer desktop on Windows, download and get installed "ConnectMe Remote Support Customer" app from Microsoft Store.
https://youtu.be/TQu9qVL6S4M
4. Start ConnectMe Customer app and use the agent email address to connect to service staff.
https://youtu.be/ezYXBoUqWKw
FAQ:
Quick Start for Solo User
https://www.2connectme.com/index.php/documentation/quick-start-for-solo-user/
2ConnectMe Agent gesture remote control customer desktop
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#gestures
https://youtu.be/z4CkomfKlL8
2ConnectMe Agent and customer local keyboard layout must be the same
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#remoteControl
Usage Guides
Remote Control Customer Desktop on Windows
https://youtu.be/ezYXBoUqWKw
Remote Control Customer Desktop on Mac
https://youtu.be/RTDlGCL8S-c
2ConnectMe Customer Unattended Control Mode
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#remoteControlUnattendedControl
Setup Short Code (Access Number in Settings)
https://www.2connectme.com -> Documentation -> Control Customer Desktop -> Setup Access Number in Public / Private chat room
特性
Omnichannel Communication: Support clients via Live Video Chat, Voice calls and Screen Sharing in one app.
Automated Time-Based Billing: Charge clients automatically based on the actual duration of the chat, voice, or video session.
Secure Session Recording: Record all video and chat interactions for quality assurance, training, or compliance.
Cross-Platform Support: Full remote control and screen sharing for Windows, Mac, and Ubuntu (Linux) desktops.
Unattended Access: Access and manage remote computers or servers 24/7, even when no user is logged in.
UAC & Logon Support: Handle administrative tasks with full support for Windows User Account Control (UAC) and logon screens.
Mobile-to-Desktop Control: Control any PC from your mobile device using a specialized soft keyboard and touch gestures.
Stripe Payment Integration: Securely collect payments via credit card with native Stripe integration.
Credit Card Pre-Authorization: Verify client funds before a session starts to guarantee payment for your consulting time.
Manual Invoicing: Generate and send professional invoices for custom services or fixed-price consultations.
Multi-Monitor Support: View and switch between multiple remote monitors seamlessly during a support session.
Interactive Co-Browsing: Guide users through complex websites in real-time with synchronized browsing and mouse control.
Cloud Scalability: A secure, cloud-hosted platform that grows from a single consultant to a large enterprise team.
No-Code Contact Center: Build and launch a professional customer support suite on any website without writing code.
White-Label Branding: Customize the support interface with your own logo and company colors for a professional look.
Skillset-Based Routing: Automatically route customers to the right expert based on their specific needs or language.
Anonymous Lead Capture: Start conversations with anonymous visitors and turn them into identified leads instantly.
Proactive Chat Triggers: Automatically invite website visitors to chat based on their browsing behavior to boost conversions.
Last Connected Agent: Route returning customers to the same agent they worked with previously for a personalized experience.
Easy Web Integration: One-click integration for WordPress, Shopify, and standard HTML websites.
此版本中的新增功能
Improvements on remote control customer PC such that even the customer PC is on lock screen or screen saver, service staff is still able to control it.
系统要求
适用平台：电脑
操作系统：Windows 10 版本 14316.0 或更高版本
键盘：集成键盘
鼠标：集成鼠标
相机：未指定
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