Provide personalized chat support for better conversions
View customer and order-related details in your Whatsapp chat window for personalized chat support
• Free-up your agents:
No more toggling between multiple systems and screens to get the required information!
Super Lemon Chrome Extension pulls out every detail related to users and their orders. From their profile-related details to order status, you have it all in a user-friendly dashboard displayed alongside your Whatsapp chat window.
• Personalize Interactions:
With all the relevant information at hand, your agents have the full context to deliver highly personalized and memorable support experiences. Through personalization, your agents can make an instant connection with customers to get a better conversion on your abandoned carts.
• Quick Replies:
The extension also provides a handy list of pre-written replies to choose from. It helps to minimize the response and resolution time. Your agents also get an option to create their own custom quick replies.
Note that SuperLemon@shopline is an integration project between Gupshup and Shopline. In order to use this extension, you need to have a Shopline e-store with the subscription plan offered by SuperLemon@Shopline
If you have questions, or if you would like to make a complaint, please contact your shopline support.