Never Again Miss a Detail When Troubleshooting
Fiddler Jam is a secure troubleshooting solution that reduces friction and provides support teams a streamlined approach to capture and resolve end-user bugs, fast. Because we are steadfast on service quality.
Successfully Delighting End-Users and Support Teams
Fiddler Jam provides a powerful Chrome browser extension for end-users to record network activity, capture console logs and screenshots along with a cloud-based portal for support teams to inspect and troubleshoot sessions, screenshots, and console logs.
With only a few clicks the Fiddler Jam browser extension can do all of this in minutes.
Capture video and screenshots of user's session
- Capture user actions such as click, input, scroll, navigate, open/close tab
- Capture network traffic
- Capture developer console logs
- Capture Session and Local Storage
- Clear cache and cookies before the recording start
- Generate a sharable link with the captured data
The Fiddler Jam portal provides support teams a secure place to perform any of these actions with ease:
- Inspect captured video and screenshots
- Inspect user actions such as click, input, scroll, navigate, open/close tab
- Inspect captured network traffic
- Inspect developer console logs
- Inspect captured Local and Session Storage
- Explore capture info such as OS, browser, screen resolution, localization and more
- Share captured logs with teammates
- Import in Fiddler Everywhere or export HAR file
Keep your schedule on track
Fiddler Jam eliminates the need for remote meetings with clients. All the information needed to effectively troubleshoot is in generated Fiddler Jam log file.
Get tickets out of the queue
Those support tickets that are hurting your average issue resolution time, get to their root cause quickly by having Fiddler Jam expertly record what is happening at every moment.
Find those untraceable bugs
Allow remote users from around the world to record a session and send a log even if you are in geographical location where the same app version is not available. Use the mocking button to see what the problem is within their version and debug with full eyes.
Streamline your tool use
Fiddler Jam is the solution that allows any support team to handle support tickets without requesting extra information from the client and it removes the reliance on additional tooling.
No server-side dependencies
With the Fiddler Jam Chrome extension, you can avoid the host of traditional adoption barriers, including IT system lock downs.
Ease of use
Because Fiddler Jam is not a native solution, end-users can easily share the encountered bug with the support team as a link.
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