SnowMAN for ServiceNow About: SnowMAN enables Real-Time Incident Monitoring in Service Now. How to Use: 1. Open a SNOW Incident and click the SnowMAN icon in the Address Bar 2. Make sure the Incident is open and visible when the icon is clicked 3. Reload page if needed Features: ✓ Real-time Incident Hop Time-Span Monitoring ✓ SLA-window Adjustments for Time calculations ✓ Holiday Adjustments (2015-2016) ✓ Incident Resolved->Rejected->Resolved Adjustment ✓ 'Time to MRT' Indicator ✓ User-friendly Design with Color Indicators ✓ Regular Updates Problem Reporting: Bugs/problems with this extension may be directly reported on the Developer's Email Developer Email: srivastava.aayush27@gmail.com